FAQ

How do I make a reservation?

You can reserve online by filling the form under Book Now tab or call our reservation hot-line 604-358-1111

How do I pay for the ride?

You can pay the driver directly with cash, travelers check, credit card on the day of travel, you may also prepay by calling our reservation line with your credit card. We do NOT collect payment information via Internet for your security and privacy.

How do I cancel my reservation? Is there a cancellation fee?

Simply call our reservation line and provide the operator with your name. There is no cancellation fee if you cancel within 4 hours. Otherwise you will be charged a minimum.

Where do you pick up and drop off at the airport?

We drop off at the curbside baggage check in of the desired airline, we pick up at the baggage claim curbside after you have collected your luggage. Just step outside the baggage claim and dial our 24hr reservation line to provide the agent with the door number your are at (all doors are numbered), and the driver will pull up to that door within 3-5 minutes (by reservation only).

How many bags can I have with me?

The town car will fit 4 standard size suitcases and 4-6 carry-ons. SUV, limo, are 2 any size suitcases and 2 carry-ons per person.

How early before the flight do I have to be at the airport?

We will suggest you to be at the airport 2 hrs before the flight due to the high airport security delays.

Can I bring a family pet with me?

Your pet must be in the carrier. There is an extra charge for oversize carriers.

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